Despite unprecedented levels of customer dissatisfaction; combatting the ongoing labour shortage by recruiting baggage handlers from its pool of senior executives; and being named the fourth worst carrier for cancelled flights by analytics company Cirium… Qantas has somehow made the cut for the world’s best airlines of 2022.
Last year, the Alan Joyce-helmed operation ranked #8 thanks to the annual customer survey conducted by UK-based consultancy Skytrax. This year, during a gathering of industry leaders at London’s historic Langham Hotel after two years of virtual ceremonies, it was revealed Qantas had climbed up to #5. In addition to making the Top 5, Qantas won the following category awards:
- Best Catering in Premium Economy Class
- Best Airline (Australia/Pacific)
- Best Business Class (Australia/Pacific)
- Best Economy Class (Australia/Pacific)
- Best Cabin Cleanliness (Australia/Pacific)
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Now before you cry foul (or bribery), keep in mind Skytrax’s World Airline Awards are totally independent and completely impartial. Both the global survey – which features 350 airlines from across 100 participating – and the ensuing award ceremony – which is often referred to as “the Oscars of the aviation industry” – are funded out of pocket.
As for the highest honour, Qatar Airways has been crowned the world’s best airline for the seventh occasion. And it isn’t hard to see why given the Middle Eastern carrier’s reputation for consistency of experience and travel excellence.
“To receive the 2022 World’s Best Airline award is a great recognition of Qatar Airways’ high standards, and recognises the hard work and dedication from every member of the airline’s staff to satisfy customers,” said Skytrax’s Edward Plaisted.
“Qatar Airways was the largest airline to have flown consistently throughout the COVID-19 pandemic, with their network never falling below 30 destinations, and that determination has clearly been well recognised by customers with this award as Airline of the Year 2022.”
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“For Qatar Airways to achieve this top accolade for a seventh time is both a unique and remarkable achievement, and we congratulate them for this success.”
“To be named as the World’s Best Airline was always a goal when Qatar Airways was created, but to win it for the seventh time and pick up three additional awards is a testament to all the hard work of our incredible employees,” noted His Excellency Akbar Al Baker, CEO of Qatar Airways Group.
“To win these awards in the same year that we celebrate our 25th anniversary is even more rewarding and I want to offer a sincere thanks to all our passengers who voted for us. Your support drives us to greater achievements every day, we value your loyalty, and aim to create memories of a lifetime when you fly with Qatar Airways.”
Check out this year’s ranked list of the world’s best airlines as per Skytrax.
The World’s Best Airlines In 2022 (According To Travellers)
- Qatar Airways
- Singapore Airlines
- Emirates
- ANA (All Nippon Airways)
- Qantas Airways
- Japan Airlines
- Turkish Airlines
- Air France
- Korean Air
- Swiss International Air Lines
- British Airways
- Etihad Airways
- China Southern Airlines
- Hainan Airlines
- Lufthansa
- Cathay Pacific
- KLM
- EVA Air
- Virgin Atlantic
- Vistara
Widely regarded as the Oscars of the aviation industry, the World Airline Awards began in 1999, and remain totally independent and impartial with all of the customer survey costs and awards event paid for by the organisers Skytrax.
For the complete Top 100 breakdown, hit the link below.